In its natural state propane is an odorless, colorless gas, but ethyl mercapatin is added in order to make propane leaks easier to detect. With the ethyl mercapatin added propane smells like rotten eggs, a skunk’s spray or a dead animal.
Contact the Propane Education and Research Council (link below) to have a “Propane Users Safety Guide” mailed to you, and share this information with everyone in your household.
Valley performs a complete gas system inspection and instructs the homeowner on the safe use and maintenance of their propane system to ensure they enjoy a healthy, safe environment. In addition, propane is nontoxic, so it’s not harmful to soil or water and it cannot be ingested like gasoline or alcohol fuels because it is released as a vapor from a pressured container.
If you are an Automatic Route Delivery customer, Valley will know when to fill your tank(s). We monitor weather conditions and your usage history and fill your tank accordingly.
If you are a Will Call customer, you are responsible for monitoring the amount of propane in the tank and calling us to have propane delivered. We require a 5 working day notice for delivery, so please let us know when the tank gets to about 30% full.
Letting your tank run completely out of gas is not only unsafe, but you may incur additional charges for an out-of-gas call.